SHIPPING POLICY

BRAND

SHIPPING & PROCESSING

Our distribution centers hours of operation are from Monday through Friday,

between the hours of 8am–3pm. PST.

ChaiCo® drink company is proudly preparing the blend each and every day. Since ChaiCo® blend prepared daily, we strive to ship out orders on the same day they're placed. This can change depending on operational needs and daily volume.

*Please keep in mind that we are a small company. This means that once your order is received, we typically start the fulfillment process immediately. Because of this, any changes must be received within an hour of receiving this order confirmation email.

As soon as your order is placed, we'll send you an email letting you know we've received your information and will begin putting together your shipment. The first email you receive will have these details within it, keeping you in the loop all the way through.

 

The second email you receive will indicate that your order is now in transit. The details will be like the first set but will include a tracking link that will update gradually as it makes its way to you. 

 

 

CANCELLATION 

​You can cancel or modify an order. There could be a $10 to $50 fee associated with those changes depending on where the order is in the shipping process.

 

RETURNS 

ChaiCo® Drink Company stands behind our products 100%. If you purchased our products from one of our partners, you must work directly with them for return or product exchange.

​Products purchased directly from ChaiCo® Drink Company can always be returned within 30 (thirty) days of purchase, per the following guidelines:

 

Unused Product 

  1. Container must be in its original, sealed and unused condition

  2. Must provide proof of purchase (order number from our website) for a full refund or exchange

  3. Refund excludes any paid shipping charges, restocking fees of $15 dollars and/or any handling charges

  4.  Customer is responsible for return shipping costs

Used Product

  1. Open container and partial used product

  2. Once a product has been opened, ChaiCo® Drink Company is un-able to accept the return or refund this product

  3. ChaiCo® Drink Company stands behind our products and we will consider product replacement

 

Damaged Product

  1. ChaiCo® Drink Company will process Credit Memos for any product damaged in shipment transit from CDC warehouse to delivery location

  2. For replacement of damage product please contact customer support team who will generate the Return Authorization number and call tags to pick product up

  3. Receipt of purchase with all claims refund (for ChaiCo® Drink Company direct customers) or replacement

 

Manufacture Damage

  1. ChaiCo® Drink Company will replace product for Manufacture Damages (damaged seal, no seal cover).

 

Required documentation

  1. Proof of purchase, receipt copy

  2. Proof of purchase, copy of purchase receipt tags to pick product up

  3. Picture of damaged product

  4. Picture of UPC and Lot Code

  5. Picture of Expiration Date

 

Please email any inquiries regarding product, ingredients, and all other product questions to info@chaicodrink.com.​

FREE 1-3 Day Shipping on Orders over $34

QUICK LINKS

ADDRESS

1037 NE 65th St unit 374

Seattle, WA 98115

HOURS

Monday Through Friday

9AM-5PM PST

© ChaiCo 2020. All Rights Reserved.

ChaiCo®  brand drink Company LLC provides the information on this website for the sole purpose of educating visitors on the current body of scientific findings on the health benefits of culinary spices and herbs. In many cases, this information reflects preliminary scientific research and additional studies are needed to determine what, if any, effect a spice or herb will have on a health-related condition. The findings, views, and opinions of scientists, health professionals and others expressed on this website, or links to other sites, are theirs alone. ChaiCo®  brand drink Company LLC does not endorse or provide any advice about prevention, diagnosis, treatment, or curing of any health-related condition. In addition, ChaiCo®  brand drink company LLC does not declare that it is a healthy drink, although the ingredients themselves are known to have advantages according to past studies. All viewers of this content, especially those taking prescription or over-the-counter medications, should consult their physicians before they start drinking ChaiCo®  brand drink ChaiCo®  brand drink Company LLC  will not take responsibility for possible health consequences of any person or persons drinking ChaiCo®  brand drink products, or reading or following the information in this educational content.

†Statements made on this website have not been evaluated by the U.S. Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Information provided by this website or this company is not a substitute for individual medical advice.